物流政策

At Cybovolt, we understand that purchasing an electric dirt bike is an important decision. We are committed to providing a clear, reliable, and transparent delivery experience—from the moment your order is placed until your bike arrives.

Electric dirt bikes are large, high-value products that contain lithium-ion batteries and may require specialized handling. This Shipping Policy explains our delivery coverage, processing times, tracking process, delivery requirements, and the steps to follow if an issue occurs.

All timeframes are estimates unless applicable law requires otherwise. Business days do not include weekends or U.S. federal holidays.

Unless otherwise stated on the product page or at checkout, eligible Cybovolt bike orders receive free standard shipping to valid residential or commercial street addresses within the contiguous 48 United States.

Standard bike delivery is generally not available to:

• Alaska;
• Hawaii;
• Puerto Rico;
• Other U.S. territories;
• P.O. Boxes;
• APO, FPO, or DPO addresses; or
• Locations that cannot be safely or reasonably served by the applicable carrier.

Some accessories or replacement parts may be eligible for delivery to additional locations. Availability and any additional charges will be determined at checkout or communicated before shipment.

If your location requires special handling, extended-area service, island delivery, ferry service, or another non-standard arrangement, please contact support@cybovolt.com before placing your order. If additional shipping charges apply, we will disclose them before shipment and provide the opportunity to accept the charge or cancel the unshipped order for a full refund.

Unless otherwise stated on the product page or at checkout, eligible bike orders receive free standard shipping within the contiguous United States.

Additional charges may apply when:

• The delivery address is in an extended-service, remote, or difficult-to-access area;
• A special delivery service is requested by the customer;
• The customer requests rerouting, redelivery, storage, or another carrier service after shipment;
• An incorrect or incomplete address causes additional carrier charges; or
• A shipment is returned to sender for a reason not caused by Cybovolt.

When a charge can reasonably be identified before shipment, we will disclose it and provide the opportunity to accept the charge or cancel the unshipped order.

For in-stock products, orders are typically processed within 1–3 business days after payment verification and any required order review.

Processing time is the period required to verify, prepare, and release an order to the carrier. It is separate from the carrier's transit time.

Processing may take longer during holidays, major promotions, severe weather, inventory transitions, address-verification requests, fraud-prevention reviews, or other unusual circumstances.

If an order contains multiple items, products may be fulfilled from different locations and may ship separately.

After the order has been released to the carrier, standard delivery within the contiguous United States typically takes 3–8 business days.

Transit times are estimates and may vary depending on:

• Destination and distance from the fulfillment location;
• Carrier schedules and service availability;
• Weather, natural events, or road conditions;
• Peak-season volume;
• Remote-area or appointment-delivery requirements;
• Incorrect or incomplete address information; and
• Other circumstances outside our reasonable control.

We will provide tracking information when available. A tracking number may take additional time to show the first carrier scan after the shipping confirmation is issued.

For pre-orders or backordered items, please refer to the estimated shipping date shown on the product page or provided in an order update. Estimated dates may change as inventory, transportation, or supplier circumstances evolve.

We will make reasonable efforts to ship orders within the timeframe stated on our website or communicated to you.

After your order ships, we will send a shipping confirmation email with available tracking information.

Please review the tracking status regularly and make reasonable arrangements for delivery. Carrier updates may include an estimated delivery date, delivery attempt, signature request, appointment request, or exception notice.

Bikes, batteries, accessories, gifts, and replacement parts may ship separately because they may be stored in different fulfillment locations or require different transportation methods. Separate packages may arrive on different days and may have different tracking numbers.

Depending on the product, destination, and carrier, a bike may be delivered by parcel carrier or freight carrier.

For high-value bike deliveries, Cybovolt or the carrier may require an adult signature, a delivery appointment, or another delivery-confirmation method. Please ensure that an eligible adult is available when required.

For freight shipments, delivery may be provided as curbside delivery unless another service is expressly stated in writing. Curbside delivery generally means delivery to an accessible point at the delivery address. It does not automatically include inside delivery, assembly, unpacking, removal of packaging, or delivery up stairs.

The customer is responsible for ensuring that the delivery address is accessible to the applicable delivery vehicle. If access restrictions apply, please notify us before shipment.

Please review your shipping address carefully before submitting an order. Provide a complete and accurate street address, phone number, and any delivery information reasonably needed by the carrier.

If you need to request an address change, contact support@cybovolt.com as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order enters fulfillment or is transferred to the carrier.

For security reasons, some address changes may require additional verification. Additional carrier charges caused by an incorrect address, incomplete information, rerouting, storage, or redelivery may be charged to the customer when the issue was not caused by Cybovolt.

Do not request an address change directly from a carrier unless Cybovolt has provided written authorization.

Please inspect the outside carton and the product shortly after delivery. Keep the original carton, protective materials, shipping label, and packaging until you are satisfied that the product arrived in good condition.

Minor scuffs, marks, or dents on the outside carton do not necessarily indicate product damage. Please do not refuse delivery solely because the outside carton has minor cosmetic damage.

If the carton has significant visible damage, take photos before opening it. If reasonably possible, note the visible damage with the carrier before accepting delivery.

Please report visible shipping damage to support@cybovolt.com within 48 hours of delivery so that we can assist promptly and preserve available carrier-claim options.

Please include:

• Your order number;
• Photos of the outside carton from multiple angles;
• A photo of the shipping label;
• Photos or videos showing the affected area;
• A brief description of the issue; and
• Any relevant carrier notes or delivery information.

Please retain the original packaging while the issue is reviewed. Depending on the circumstances, we may provide troubleshooting, replacement parts, repair support, a replacement product, or another appropriate remedy consistent with our Return & Refund Policy, Warranty Policy, and applicable law.

A delayed report may make carrier investigation more difficult. However, nothing in this section limits rights that cannot be restricted under applicable law.

Please report a missing component, incomplete package, or incorrect item within 7 calendar days of delivery.

Before contacting us, please check the packaging carefully and review your tracking information. Accessories, gifts, batteries, and parts may be shipped separately.

To help us review the request, please provide your order number, photos of the received items, photos of the carton and shipping label, and a description of the missing or incorrect item.

If tracking shows that a package was delivered but you cannot locate it:

1. Check the delivery area, entrances, side doors, garage, mailroom, reception area, and any safe-drop location;
2. Ask household members, neighbors, building staff, or an authorized recipient whether they accepted the package;
3. Review tracking details and any delivery photo or carrier notice; and
4. Contact support@cybovolt.com promptly so that we can review the available information and assist with a carrier inquiry when appropriate.

We may request supporting information and allow a reasonable period for carrier investigation. A replacement or refund is not automatic when carrier records show successful delivery. We will review the circumstances fairly and provide the appropriate response consistent with applicable law.

Please make reasonable arrangements to receive the shipment. If an eligible recipient is unavailable when a signature or appointment is required, the carrier may attempt redelivery or provide additional instructions.

If an order is refused, repeatedly missed, returned to sender, or otherwise returned because of a customer-provided incorrect address, failure to accept delivery, or another reason not caused by Cybovolt, the order will be handled as a non-quality-related return under our Return & Refund Policy.

Applicable deductions may include:

• US$299 return shipping fee per bike;
• 4.5% of the applicable refund amount as a payment processing cost;
• Additional carrier charges caused by redelivery, rerouting, storage, address correction, or return to sender; and
• Other deductions permitted under the Return & Refund Policy when applicable.

Please do not refuse a shipment solely because the outside carton has minor cosmetic damage. Contact us first so that we can assist you.

Once an order has entered fulfillment or has been transferred to the carrier, we may not be able to stop, intercept, cancel, or modify it.

If a shipped order is canceled or returned for a reason not caused by Cybovolt, the applicable deductions described in our Return & Refund Policy will apply.

If an order has not shipped and you request cancellation for a reason unrelated to a seller-caused delay, please review the applicable cancellation terms in our Return & Refund Policy.

Electric dirt bikes and certain replacement parts contain lithium-ion batteries that require careful handling and may be subject to transportation restrictions.

Do not independently ship a bike, battery, or battery-related component back to Cybovolt without written authorization and return instructions.

If a battery appears swollen, unusually hot, damaged, leaking, smoking, or otherwise unsafe, stop using it, move away from the product if necessary for safety, and contact support@cybovolt.com promptly. Do not attempt to ship a potentially damaged or defective battery without written instructions.

Delivery schedules may be affected by severe weather, natural events, carrier disruptions, road closures, labor disruptions, government actions, transportation constraints, peak-season volume, or other events outside our reasonable control.

When a delay occurs, we will make reasonable efforts to provide available information and assist with the next appropriate step. Nothing in this section limits rights that cannot be restricted under applicable law.

A shipment is generally considered delivered when the carrier records delivery at the address provided for the order, subject to review of any credible evidence of a carrier error or other issue.

After successful delivery, please move the package to a secure location promptly. Cybovolt is not responsible for theft, loss, weather exposure, or damage occurring after confirmed delivery when the issue is not caused by Cybovolt or the carrier, except where applicable law requires otherwise.

This Shipping Policy should be read together with our:

• Return & Refund Policy;
• Warranty Policy; and
• Terms of Service.

These policies explain return eligibility, refund deductions, warranty coverage, authorized return shipping, and the process for resolving covered product issues.

Our customer-care team is here to help.