隐私政策

CYBOVOLT CUSTOMER CARE

At Cybovolt, we value the trust you place in us. This Privacy Policy explains how Cybovolt LLC collects, uses, shares, and protects personal information when you visit our website, place an order, contact our support team, or use Cybovolt connected-bike features and services.

We aim to collect only the information reasonably necessary to provide a dependable customer experience, support your bike, protect your account, and operate our services responsibly.

This Privacy Policy applies to personal information processed by Cybovolt LLC when you:

• Visit or interact with [your store domain];
• Place an order or create an account;
• Contact customer support or submit a return, refund, warranty, or service request;
• Register a Cybovolt product;
• Use a Cybovolt mobile app, connected-bike feature, or related online service operated by us; or
• Otherwise communicate with Cybovolt.

This Privacy Policy does not apply to third-party websites, apps, or services that operate under their own privacy policies.

The information we collect depends on how you interact with us, the products you purchase, and the features you choose to enable.

Please do not provide sensitive information that is not reasonably necessary for your order, support request, or use of a requested service.

We may collect personal information:

• Directly from you, such as when you place an order, create an account, contact support, register a product, submit a claim, or enable a connected feature;
• Automatically through our website, app, and connected products, such as through cookies, device signals, bike diagnostics, app interactions, and enabled location services;
• From service providers, such as Shopify, payment processors, fraud-prevention providers, shipping carriers, customer-support tools, analytics providers, advertising partners, app infrastructure providers, and repair or service partners;
• From third-party platforms, when you choose to interact with us through those platforms; and
• As otherwise permitted by law.

We may use personal information to:

• Process orders, payments, shipping, delivery, returns, refunds, and exchanges;
• Create and manage customer accounts;
• Provide customer support, troubleshooting, warranty review, replacement parts, repair support, and safety communications;
• Assess claim eligibility, verify supporting information, prevent fraudulent or abusive claims, and maintain accurate service records;
• Provide enabled connected-bike features, including bike status, fault detection, live location, navigation, geofencing, security alerts, keyless access, and remote-control functions;
• Protect customers, accounts, products, our website, and our systems from fraud, abuse, unauthorized access, and security threats;
• Send transactional messages about orders, accounts, safety notices, recalls, service requests, and product updates;
• Send marketing communications where permitted by law and consistent with your choices;
• Measure website performance, understand customer needs, improve products and services, and develop aggregated or de-identified insights;
• Comply with legal obligations, enforce our policies, and respond to lawful requests; and
• Carry out other purposes disclosed at the time of collection or with your consent where required.

Some Cybovolt products may include optional smart hardware and app features. Depending on the model, configuration, permissions, and services enabled, these features may process precise location and connected-bike information.

When enabled or requested, location information may be used to provide:

• Live GPS location;
• Navigation tools;
• Geofence alerts;
• Movement, towing, and theft alerts;
• Security-related app notifications; and
• Customer-support assistance when reasonably necessary.

You may be able to manage applicable permissions through your app settings, mobile-device settings, or available product settings. Disabling a permission or feature may limit the functionality of the related connected-bike service.

• We limit use of precise location and ride-status data to purposes reasonably necessary to provide requested features, maintain security, support customers, comply with law, or protect our rights;
• We do not sell precise GPS location, ride diagnostics, fault records, or theft-alert data to data brokers or insurance providers;
• We do not use precise GPS location, ride diagnostics, fault records, or theft-alert data for targeted advertising; and
• We retain connected-bike data only for as long as reasonably necessary for the applicable purpose, subject to legal and operational requirements.

We may disclose personal information to the following categories of recipients when reasonably necessary:

We may also disclose information at your direction, with your consent, or as otherwise permitted by law.

Our store is hosted on Shopify. Shopify processes personal information when you access Shopify-powered services or interact with our store. You can review Shopify's Consumer Privacy Policy for more information about Shopify's processing activities.

Third-party apps, payment providers, financing providers, shipping carriers, and other services may process information under their own privacy policies. Please review their policies when you use those services.

We and our service providers may use cookies, pixels, tags, software development kits, and similar technologies to:

• Operate essential website functions;
• Remember settings and preferences;
• Understand website traffic and performance;
• Prevent fraud and improve security; and
• Measure or deliver advertising where permitted by law.

Some disclosures involving advertising cookies or similar technologies may be considered a "sale," "sharing," or processing for targeted advertising under certain U.S. state privacy laws, even when no money is exchanged.

Where available, you may manage applicable choices through our cookie settings and the Your Privacy Choices link in our store footer. You can also configure your browser or device to send a recognized opt-out preference signal, such as Global Privacy Control (GPC), where required by applicable law.

Blocking or disabling certain technologies may affect website functionality or the availability of some features.

Depending on where you live and subject to applicable law, you may have the right to:

• Know whether we process your personal information;
• Request access to categories or specific pieces of personal information;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information, subject to legal exceptions;
• Request a portable copy of certain information;
• Opt out of the sale or sharing of personal information or the use of personal information for targeted advertising;
• Limit certain uses and disclosures of sensitive personal information where applicable;
• Withdraw consent where processing is based on consent;
• Appeal a decision regarding a privacy request where applicable; and
• Exercise privacy rights without unlawful discrimination.

To submit a privacy request, email support@cybovolt.com. To opt out of certain data sharing or targeted advertising where available, use the Your Privacy Choices link in our store footer.

We may take reasonable steps to verify your identity before completing a request. Verification helps protect your information from unauthorized access, deletion, or disclosure. We may deny or limit a request where permitted by law, including when we cannot reasonably verify identity, when an exception applies, or when a request is fraudulent or abusive.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent's authority and may ask you to verify your identity directly.

If applicable law gives you a right to appeal a privacy-request decision, you may appeal by emailing support@cybovolt.com and including the subject line Privacy Request Appeal.

Certain U.S. state privacy laws may require additional disclosures. The table below summarizes categories of personal information that we may have collected and disclosed for business purposes during the preceding 12 months, depending on how customers interacted with us.

We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising without the affirmative authorization required by applicable law.

Precise geolocation may be treated as sensitive personal information under certain laws. Cybovolt uses precise GPS location only as described in this Privacy Policy and does not sell precise GPS location, ride diagnostics, fault records, or theft-alert data to data brokers or insurance providers.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing products and services, maintaining records, preventing fraud, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the nature and sensitivity of the information, the context in which it was collected, legal requirements, operational needs, and whether the information is needed to protect customers or resolve a dispute.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You can help protect your information by using a strong password, protecting your account credentials, keeping your devices secure, and notifying us promptly if you suspect unauthorized access.

If a security incident affects your personal information, we will take appropriate steps and provide notice when required by applicable law.

Our website, app, and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without the authorization required by applicable law.

If you believe that a child under 13 has provided personal information to us, please contact support@cybovolt.com so that we can review the situation and take appropriate action.

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. Even if you opt out of marketing communications, we may still send transactional or service-related communications, including order updates, safety notices, recall information, and responses to support requests.

We and our service providers may process personal information in the United States and other countries. These locations may have different data-protection laws than your jurisdiction. Where required by applicable law, we use appropriate safeguards for international transfers.

Our website, app, and communications may contain links to third-party websites, apps, maps, payment services, financing services, or other platforms. We are not responsible for the privacy practices of independent third parties. Please review their privacy policies before providing information to them.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When required, we will provide additional notice of material changes.

For questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact: