退款政策

At Cybovolt, we want every customer to feel confident before placing an order and supported after their purchase. We value the trust each customer places in us and are committed to providing a transparent and fair after-sales experience.

Electric dirt bikes are large, high-value products that require careful handling and specialized transportation. This policy is designed to clearly explain the return process while helping us provide dependable support to every customer.

This policy applies only to products purchased directly from www.cybovolt.com and delivered within the United States. Products purchased through an authorized dealer, marketplace, or other third-party channel are subject to the return policy of the original seller.

Please contact us as soon as possible if you need to cancel an order or change the delivery address. We will make reasonable efforts to assist you based on the current fulfillment status of the order.

If your order has not entered the warehouse fulfillment process or been transferred to the carrier, we will make reasonable efforts to cancel it.

If the payment has already been successfully processed, 4.5% of the applicable refund amount will be deducted as a payment processing cost. This deduction helps cover costs that have already been incurred and are generally not returned to the merchant when a refund is issued. These costs arise from the financial service provider that processed your payment and are not an additional profit-generating fee charged by Cybovolt.

If the payment has not been captured, or if the transaction can be voided without a non-refundable payment processing cost, we will cancel the order without this deduction.

Once an order has entered the warehouse fulfillment process or been transferred to the carrier, we may not be able to stop, cancel, or modify it.

If an order is canceled, refused, or returned for a reason unrelated to Cybovolt, the following deductions will apply to each bike:

• US$299 return shipping fee; and
• 4.5% of the applicable refund amount as a payment processing cost.

Additional carrier charges may also be deducted when applicable, including charges caused by an incorrect address, repeated delivery attempts, storage, rerouting, a remote delivery location, or a special delivery request initiated by the customer.

We understand that customers may occasionally change their minds. A bike may be eligible for return when the applicable conditions below are met.

A new and unused bike may be returned within 14 calendar days of delivery when all of the following conditions are met:

• The odometer shows 0 miles;
• The bike has not been ridden, modified, damaged, or improperly stored;
• The bike is returned with the original carton, protective packaging materials, battery, charger, keys, tools, manuals, accessories, and all included components;
• The bike is clean and free from scratches, dirt, stains, odors, water exposure, or other signs of use; and
• A Return Merchandise Authorization has been issued by Cybovolt before the product is shipped back.

For an eligible new and unused bike return, a US$299 return shipping fee per bike and a 4.5% payment processing cost based on the applicable refund amount will be deducted. No restocking fee will apply.

Opening the carton solely to inspect the product does not automatically disqualify the return. Final eligibility will be determined after inspection.

A bike that has been opened, assembled, or lightly tested may be returned within 14 calendar days of delivery when all of the following conditions are met:

• The odometer shows fewer than 10 miles;
• The bike is clean, undamaged, and in resalable condition;
• The bike has not been modified, misused, involved in an accident, or exposed to abnormal conditions;
• All original components, accessories, manuals, packaging materials, and tools are included; and
• A Return Merchandise Authorization has been issued before the product is shipped back.

For an eligible opened, assembled, or lightly tested bike return, the following deductions will apply:

• US$299 return shipping fee per bike;
• 15% restocking fee based on the bike purchase price; and
• 4.5% payment processing cost based on the applicable refund amount.

The restocking fee helps cover inspection, cleaning, handling, repackaging, warehouse processing, and the reduction in value that occurs when a tested bike can no longer be sold as a brand-new product.

A bike is not eligible for a non-quality-related return if any of the following apply:

• The return request is submitted more than 14 calendar days after delivery;
• The odometer shows 10 miles or more;
• The bike has scratches, dents, dirt, stains, odors, corrosion, water exposure, collision damage, or visible signs of use beyond light testing;
• Any original component, battery, charger, key, manual, tool, accessory, or packaging material is missing;
• The bike has been modified, customized, repainted, disassembled beyond normal assembly, or repaired by an unauthorized party;
• The serial number, label, or odometer has been removed, altered, reset, or damaged;
• Damage resulted from improper assembly, misuse, accident, neglect, abuse, commercial rental activity, or failure to follow the product manual; or
• The product was marked as Final Sale at the time of purchase.

A bike that is not eligible for a non-quality-related return may still qualify for service under the applicable Limited Warranty Policy when a covered defect exists.

We care about resolving issues quickly and fairly. Please inspect the carton and bike shortly after delivery and keep the original packaging until you are satisfied with the product.

Please report visible shipping damage within 48 hours of delivery and include:

• Your order number;
• Photos of the outside carton;
• Photos of the shipping label;
• Photos or videos showing the affected area; and
• A brief description of the issue.

Minor scuffs, marks, or dents on the outside shipping carton alone do not necessarily indicate product damage.

Please report missing components, incorrect items, or incomplete packages within 7 calendar days of delivery.

If you experience a functional issue, please contact our support team and provide your order number, bike model, serial number, current odometer reading, a description of the issue, and any relevant photos or videos. We may request diagnostic information to help determine the fastest appropriate solution.

For issues that can be resolved quickly, replacement parts or technical support may be the most efficient solution.

If inspection does not identify a covered issue and the reason for the return was not caused by Cybovolt, the return will be handled as a non-quality-related return. Applicable return shipping fees, restocking fees, and payment processing costs will apply.

Issues reported more than 14 calendar days after delivery will be handled under the applicable Limited Warranty Policy.

The return window begins on the date that the carrier records the package as delivered.

Do not ship a bike, battery, or component back without written approval from Cybovolt.

When requesting a return, please provide your order number, bike model, serial number, current odometer reading, reason for the return, photos or videos showing the current condition of the bike, and photos of the original packaging.

If your return request is approved, we will issue a Return Merchandise Authorization number, also known as an RMA number, and provide the applicable return instructions.

Unless otherwise stated, an RMA number is valid for 7 calendar days from the date it is issued. Returns shipped without authorization may be refused.

Please retain the original carton and protective packaging during the return window. Proper packaging is important because electric dirt bikes contain lithium batteries and require careful transportation.

Do not independently ship a bike or battery through an unauthorized carrier. Please follow the return instructions provided by Cybovolt.

If the original packaging is missing or unsuitable for safe return transportation, please contact our support team before taking any action.

When replacement packaging is available, an additional packaging fee of up to US$150 may apply to a non-quality-related return.

Cybovolt is not responsible for loss, damage, or additional charges caused by an unauthorized or incorrectly packaged return shipment.

All returned products are inspected after arrival at our designated facility.

We may deduct reasonable and documented costs from the refund when a returned item:

• Is missing components or accessories;
• Requires replacement packaging;
• Shows damage or excessive signs of use;
• Requires cleaning, repair, or replacement parts; or
• Does not match the photos submitted during the return authorization process.

When a deduction applies, we will provide an itemized explanation.

Once the returned product arrives at our designated facility, we aim to inspect it within 5 business days.

If the return is approved, the applicable refund will be issued to the original payment method within 5 business days after inspection.

Your bank, credit card issuer, or financing provider may need additional time to post the refund to your account.

• 4.5% of the applicable refund amount will be deducted as a payment processing cost;
• Applicable return shipping fees will be deducted;
• Applicable restocking fees will be deducted; and
• Original expedited shipping charges, special delivery charges, and rerouting charges are not refundable.

If the return is caused by an incorrect shipment, confirmed major shipping damage, or a covered functional defect, Cybovolt will cover the authorized return shipping cost and will not charge a restocking fee or the 4.5% payment processing cost.

If a product was purchased as part of a promotion, bundle, or discounted order:

• All complimentary gifts must be returned with the bike in new and unused condition;
• If a complimentary gift is not returned, its listed retail value may be deducted from the refund;
• If only part of a discounted bundle is returned, the refund may be recalculated based on the items retained;
• For refunds not caused by Cybovolt, 4.5% of the applicable refund amount will be deducted as a payment processing cost; and
• Promotional discounts cannot be converted into cash.

Unused and unopened accessories and unworn apparel may be returned within 30 calendar days of delivery. Products must remain in original condition with all tags and packaging intact and must show no signs of use.

For a non-quality-related return, the customer is responsible for return shipping costs, and 4.5% of the applicable refund amount will be deducted as a payment processing cost.

Unless an item was shipped incorrectly, arrives defective, or is covered by an applicable warranty, the following items are Final Sale and are not eligible for return:

• Separately purchased batteries;
• Installed electrical components;
• Installed replacement parts;
• Customized items;
• Gift cards;
• Opened safety or hygiene-related items, including helmets; and
• Products clearly marked as Final Sale.

A battery included with an eligible bike return must be returned with the bike in accordance with the authorized return instructions.

For most non-quality-related exchanges, the fastest option is to return the eligible item under this policy and place a new order.

For a non-quality-related exchange, applicable return shipping fees, restocking fees, and the 4.5% payment processing cost will still apply to the returned item.

If an incorrect item was shipped, major shipping damage occurred, or a covered functional defect exists, our support team will determine the most appropriate solution.

This policy applies only to orders placed directly through [your store domain].

For products purchased through a dealer, marketplace, or other third-party seller, please contact the original seller. Their return windows, procedures, and applicable fees may differ.

This policy does not limit any rights that cannot be excluded or restricted under applicable law.

Our support team is here to help.